Ameritas Phone Numbers and Emails

Toll-Free Number:

  • (800) 745-1112
Send Message

Complaints/ Feedback:

  • (800) 228-4062
    Fraud Hotline
  • (800) 487-5553
    Inquiries for group member claims

General Info:

  • (800) 335-9858
    Ameritas Investment Company
  • (877) 731-3336
    Ameritas Investment Partners
  • (877) 546-3863
    Ameritas Investment Partners in Cincinnati
  • (800) 311-7871
    Ameritas Life Insurance Corp.
  • (800) 659-2223
    Ameritas Life Insurance Corp. Group Division
  • (402) 467-1122
    Ameritas Life Insurance Corp. of New York
  • (866) 816-0561
    Ameritas Life Insurance Corp. of New York Retirement Plans Division
  • (800) 277-9739
    Ameritas Life Insurance Corp. Retirement Plans Division
  • (800) 755-8844
    Dental provider relationship
  • (800) 300-9566
    Existing individual member inquiries
  • (888) 336-7601
    Individual Dental and Vision Plans for Groups
  • (800) 745-9995
    Retirement Plans,Plan Sponsors and Financial Professionals – Service

Jobs/ Career:

  • (800) 283-9588

Legal:

  • (888) 284-7844
    Privacy Inquiries

Sales/ Reservations:

  • (800) 923-2732
    Retirement Plans, Financial Professionals and TPAs – Sales

Ameritas Emails:

Accounting/ Billing
Dental Administration or Billing, Existing individual or family plan
Claims
Existing individual or family plan
Complaints/ Feedback
Producer licensing/ Producer commission
General Info
Provider Relations, Retirement Plans, Retirement Plans Send forms to
Legal
Privacy Inquiries
Media
Marketing Inquiries
Sales/ Reservations
Retirement Plans, Financial Professionals and TPAs – Sales, Sales and marketing help for producers
lc@ameritas.com
Individual producer licensing and compensation information
star.sales@ameritas.com
Indvidual/family Plan
rplans@ameritas.com
Retirement Plans, Plan Participants – Service
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Ameritas Customer Service?

Most Popular Number:

(800) 745-1112
Total calls: 376 Issues resolved: 11 Last call: Mar 25, 2024

What Is the Ameritas Customer Service Phone Number?

The Ameritas phone number for customer service inquiries is 1-800-311-7871. You can call the Ameritas customer service helpline when you are not sure what contact to use to solve your issue. For questions about existing individual or family plans, dial 1-800-300-9566. You can discuss plans purchased through employers at 1-800-659-2223. The retirement plan participants can call for assistance using the following number: 1-800-277-9739.

The corporate office phone number is 1-800-335-9858. The customer care representatives dealing with claims are ready to help at 1-800-487-5553. The phone number for policy owners, payors, and beneficiaries is 1-800-745-1112. The financial professionals provide consultations at 1-800-923-2732. You can reach the dental providers by calling 1-800-755-8844.

How Can I Contact Ameritas Support via the Website?

You can get qualified Ameritas broker support via the company website. If you need to reach the customer care experts, sign into your account at www.ameritas.com and visit their Contact Us page. Find the topic that corresponds to your inquiry and click the contact option. You can email the Ameritas insurance company directly using the addresses from the contact list or fill out the request forms provided on the site. You can submit your questions to the Life Insurance Corp. online, connect with Retirement Plans financial professionals, or get in touch with the corporate office representatives using the right form. Enter the required information and inquiry details and click Submit.

What Are Ameritas Customer Support Business Hours?

The Ameritas customer service hours are Monday through Thursday from 7 a.m. to 12 a.m. CT. You can also call their helpline on Fridays between 7 a.m. and 6:30 p.m. CT. The customer care team is ready to answer your questions, explain the details, and find solutions to your issues within these business hours.

If your inquiry is not time-sensitive, you can email the company using the address of the corresponding department provided on their Contact Us page. They usually respond to emails within 24 hours. You can also write to the regular mailing address to request information or help, file a complaint, and get an official response.

What Is the Ameritas Corporate Office Address?

If you need to contact the official representatives, mail the Ameritas headquarters at Ameritas Life Insurance Corp., 5900 O Street, Lincoln, NE 68510-2234. The Ameritas address for concerns, complaints, or suggestions is Ameritas Life Insurance Corp., PO Box 81889, Lincoln, NE 68501-1889.

To get in touch with the investment company on retirement plans, write to Ameritas Investment Company, LLC, 5900 O Street, Lincoln, NE 68510.

The Life Insurance Corp. of New York Retirement Plans and Group Division is available at Ameritas Life Insurance Corp., 1350 Broadway, Suite 1710, New York, NY 10018. You can learn about investment opportunities by writing to Ameritas Investment Partners, 5945 R Street, Lincoln, NE 68505.

PissedConsumer Club

Contact Information

Ameritas Website:

Ameritas Help Center:

Corporate Office Address:

Ameritas Life Insurance Corp.
5900 O Street
Lincoln, Nebraska 68510
United States

Other Info (opening hours):

Headquarters:

Ameritas Life Insurance Corp - 5900 O Street, Lincoln, Nebraska 68510, US

Offices:

Ameritas Investment Company, LLC - 5900 O Street, Lincoln, NE 68510

Ameritas Life Insurance Corp. of New York Retirement Plans Division - 1350 Broadway, Suite 1710, New York, NY 10018

Ameritas Life Insurance Corp. of New York - 1350 Broadway, Suite 1710, New York, NY 10018

Ameritas Life Insurance Corp. Retirement Plans Division - 5900 O Street, Lincoln, NE 68510

Ameritas Life Insurance Corp. Group Division - Group Administration, PO Box 81889, Lincoln, NE 68501

Monday - Thursday 7:00 a.m. to 7:00 p.m. CT

Friday 7:00 a.m. to 5:30 p.m. CT

Ameritas Investment Partners - 5945 R Street, Lincoln, NE 68505

Ameritas Privacy Office - P.O.Box 81889, Lincoln, NE 68501-1889

Human Resources :

Lincoln HQ Campus - Ameritas, Attn: Human Resources, 5900 O Street, Lincoln, NE 68510

Lincoln Fallbrook Campus - Ameritas Attn: Human Resources 475 Fallbrook Blvd Lincoln, NE 68521

Cincinnati Campus - Ameritas , Attn: Human Resources, 1800 Waycross Road, Cincinnati, OH 45240

Additional faxes:

+1 402-467-6970 - General info - Ameritas Investment Partners

+1 402-325-4190 - General info - Ameritas Life Insurance Corp.

+1 845-357-3612 - General info - Ameritas Life Insurance Corp. of New York Group Division

+1 402-467-7335 - General info - Ameritas Life Insurance Corp. of New York

+1 402-467-7338 - General info - Ameritas Life Insurance Corp. Group Division

+1 402-467-6970 - General info - Ameritas Investment Partners

+1 513-632-1697 - General info - Ameritas Investment Partners in Cincinnati

More contact details

Fax:

(402) 467-7335

Ameritas Rating Based on 18 Reviews

Rating details

2.1
more details
Customer service
Insurance Plans Acceptance
Value for money
Website

Rating stats

Rating trend

How Good is Ameritas's Customer Service?

Akil Orv
Akil Orv
Feels Satisfied | Dec 05, 2023

Great

Read full quote
Edel Joh
Edel Joh
Feels Neutral | Dec 05, 2023

No good

Read full quote

Summary of Ameritas Customer Service Calls

436 TOTAL
CALLS
04:06 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ameritas?

Payments and Charges Question:

  • “I need to pay my bill”
  • “Took my money without unauthorized use”
  • “Charge on my account”

Activation/ Cancellation Question:

  • “Canceled”
  • “Cancel my vision plan”
  • “Canceling insurance policy number is L2001325ON”

Request for Information Question:

  • “Employmee verification”
  • “Representative”
  • “To check status of my policy”

Product/ Service Question:

  • “Life insurance policy number”
  • “Need my insurance cards”
  • “Dental insurance”

Cards Question:

  • “Lost or misplaced card”
  • “Dental card”
  • “Update you with my new Discover card number to pay my monthly payment.”

Account Question:

  • “Because I didn't sign up for this”
  • “Problem with my account”
  • “Login problem”

Shipping and Delivery Question:

  • “I did not get life insurance”
  • “Necesito que me envíen por favor mi tarjeta de seguro”
  • “Never received id cards”

Staff Question:

  • “Customers service”
  • “To complain at the *** customer service and move my accounts to another company”
  • “Customer service”

Refund Question:

  • “My refund back”
  • “To get my money back”

Return/ Replace Question:

  • “Need to change automatic deposit of commission”

Employment Question:

  • “Employment scam”

Other Question:

  • “What type of policy do I have with you”
  • “Claim”
  • “Contact HR”

Compare Ameritas To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Medica image
37 reviews
1.4
Next Insurance image
33 reviews
2.1
Ushealth Group image
17 reviews
1.4
Write a review
Do you have something to say about Ameritas? What happened? What can we help you with?
Submit review Don't show this popup